Answers before you add to cart

Browse the catalog, open a product, choose the quantity you need, and add it to your cart. When you are ready, review your cart and complete checkout with your delivery and contact details.

If the order has not been packed yet, we will do our best to help. Contact us as soon as possible with your order details so we can check its status.

Aquarium supply availability can move quickly. If a product is out of stock, the site prevents checkout for that item so you do not pay for something we cannot pack.

Available delivery options are shown during checkout. If your address is not serviceable yet, the checkout flow will let you know before payment.

Orders are packed as soon as stock is confirmed and payment is complete. Delivery timing can vary by location, courier schedule, weather, and product type.

We pack products with the tank in mind: bottles are secured, fragile items are cushioned, and live or sensitive goods are prepared to reduce stress during transit.

Yes. If eligible live or sensitive items arrive in poor condition, take clear photos as soon as the package arrives and contact us right away so we can review the issue.

Open the package promptly, inspect everything before disposal of packaging, and acclimate carefully. Avoid sudden changes in temperature, light, or water parameters.

Natural items vary. Photos are a useful guide, but growth form, color, and size can change depending on season, source, and tank conditions.

Contact us with your order number and a photo of the item received. We will review the mistake and guide you through the next step.

For safety and quality reasons, opened food, treatments, and water-care products may not be returnable. Unopened items are reviewed case by case.

Send your order number, clear photos, the product name, and a short description of the issue. For live or sensitive items, contact us as soon as possible after delivery.

You can browse freely. Account and checkout requirements may depend on the final checkout flow, but logging in helps keep order activity easier to follow.

The wishlist is for products you want to compare or buy later. If an item is already saved, the product page shows it as saved instead of adding duplicates.

Cart quantities can be limited by available stock. If inventory is low, the site may stop you from adding more than we can fulfill.

Start with your tank size, livestock, water parameters, and current problem. Product pages include category, stock, price, and care notes to help you compare.

Read the product label first. Dose carefully, introduce changes gradually, and avoid stacking too many new treatments or equipment changes at once.

Visit the Fishvender Blog for practical fishkeeping notes on feeding, filtration, water changes, and beginner tank setup.